Case workflow
Submit a Case
Send records through the Customer Portal, directly from your scanner platform, or by mail. Every case is reviewed before design or fabrication begins.
Build your Rx online
Choose the appliances and options, mark the teeth, and print the Rx or save it as a PDF to send with the case.
How to send a case
Four ways to get a case to us
Customer Portal
Upload scans and the prescription, and follow the case through the lab. For practices with an account.
Open the Customer PortalFrom your scanner
Send the case straight from iTero, 3Shape, Sirona Connect or DS Core. The setup guides show how to add the lab.
Scanner setup guidesBy mail or pickup
Ship impressions or models with the completed Rx form, or book our driver to collect the case from your office.
Request a pickupFirst case
No account yet? Open one and we will set up the portal and your shipping, or call the case desk to send a case today.
Open an account
Rx forms are on Forms & Downloads. Questions about a case? Call the case desk on 866-437-4361 or the sleep lab on 623-533-3202.
Before you send
Required records
Complete records at submission are the single biggest factor in a case moving without delay.
Want us to collect the case? Request a pickup. Requests in by 12:30 pm are picked up the same day, between 1 to 4 pm.
- Digital submission
- Upper and lower scans plus a bite registration, exported as STL or PLY, or sent directly from your scanner platform.
- Conventional submission
- Impressions or models with a bite registration, shipped with the completed prescription form.
- Prescription
- Appliance requested, arch, and every design option you want specified. Anything left open will be queried before fabrication.
- Construction bite
- Required for functional and sleep appliances, taken at the vertical and advancement you have determined.
- Return date
- The date you need the appliance in the practice, so production can be scheduled against it.